Outsourcing is also a favourite approach to freeing oneself of an issue. But will a situation improve if one does not already have it under control? An external consultant must also set up processes afresh before success can be achieved. Whoever does not do so will also not be successful. Irrespective of which solution is selected by a company, a satisfactory result will seldom be achieved if that which is required is not specified before a change is made. Many of our customers are already operating at full capacity – so where should the time and know-how for a precise specification come from? Assistance can be given – and the individual chapters clarify the form that this assistance can take. We not only offer advice, but also implement these processes and encourage our customers to evaluate us based on the results we achieve. Globeltag works independently of platforms, as this is the only way of ensuring that we can provide objective advice to our customers.